Enterprise Customer Success Manager - NA Growth & Renewals

Kurmi Software Inc.

New York (NY)

On-site

USD 86,000 - 105,000

Full time

3 days ago

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Job summary

Kurmi Software Inc. in New York seeks a Customer Success Manager to own renewals, drive expansion, and deepen relationships from CIOs to daily Kurmi administrators. You will work with Account Executives, Technical Account Managers, Support and Product to scale our North American team.

You will maintain Salesforce data, lead QBRs, and advocate for customers to help shape product strategy. A minimum of 5 years in enterprise SaaS customer success or account management is expected; UC tools and

Qualifications

5+ years in Customer Success, Enterprise Account Management or a similar commercial role in B2B SaaS or enterprise technology.
Proven track record owning renewals, reducing churn and closing expansion deals with enterprise accounts.
Experience with Unified Communications, Microsoft Teams, Cisco/Webex, ServiceNow or adjacent enterprise IT.
Experience working with channel partners or service providers.
French language skills (useful, never required).

Responsibilities

Own renewals and retention.
Grow accounts with expansion deals (licenses, integrations, professional services, Kurmi as a Service).
Drive onboarding and adoption to increase value quickly.
Build executive relationships and run QBRs with sponsors and IT leaders.
Plan and protect by tracking health, adoption, and risks; lead responses to escalations.
Be the voice of the customer to Product and create references and success stories.
Keep portfolio visible with Salesforce and reporting on health, risk, and growth.
Shape the function by improving playbooks and governance as the team scales.