Hybrid Enterprise Customer Success Lead: Growth & Adoption

Culture Amp Pty Ltd; San Francisco (CA); Hybrid; USD 131,000 - 150,000; Full time

Benefits offered by this job

Equity

Learning programs

Wellbeing allowance

Parental leave

MacBook

Home workspace budget

Annual days off

Medical insurance

Job summary

Culture Amp, the world’s leading employee experience platform, seeks a Senior Customer Success Manager to join our Enterprise CX team. You’ll own retention and growth for enterprise customers (1,000+ users), partnering with Account Managers, Renewals, and People Science to translate data into business value and ROI.

You’ll drive adoption, manage risk, and collaborate across teams to scale plays and share learnings.

Qualifications

• 3+ years in a customer-facing role with retention and growth responsibility.
• Experience managing a book of enterprise customers and owning outcomes like GRR and NRR.
• Experience leading strategic conversations with senior stakeholders.
• Experience partnering with Sales and Renewals teams to protect and grow revenue.
• Familiarity with CRM tools (Vitally, Salesforce, Gong).
• Hands-on experience using AI tools in day-to-day work.
• HR tech or adjacent SaaS experience is a plus.

Responsibilities

• Own retention and growth for a book of enterprise customers.
• Use data, health signals, and dashboards to prioritize impact and set expectations.
• Lead strategic business reviews with senior stakeholders and translate data into ROI.
• Identify the business problem beneath requests and plan proactive adoption.
• Spot risk early and lead a collaborative save plan to resolution.
• Lead pricing discussions and expansion opportunities with your Account Manager.
• Collaborate across teams to deliver customer outcomes.
• Build repeatable plays and share learnings with the CX team.

Skills

Customer success

Account management

Renewals

Data analysis

CRM tools

AI tools

Tools

Vitally

Salesforce

Gong

Job description

Culture Amp, the world’s leading employee experience platform, seeks a Senior Customer Success Manager to join our Enterprise CX team. You’ll own retention and growth for enterprise customers (1,000+ users), partnering with Account Managers, Renewals, and People Science to translate data into business value and ROI.

You’ll drive adoption, manage risk, and collaborate across teams to scale plays and share learnings.