Enterprise Success Architect | Drive Adoption & Growth

Perplexity; New York (NY); On-site; USD 170,000 - 220,000; Full time

Job summary

Perplexity is hiring an experienced Enterprise Customer Success Manager to join our Enterprise team in New York. You will own onboarding, adoption strategies, and ongoing engagement with our enterprise clients, driving retention and expansion.

Collaboration with cross-functional teams and interaction with C-level executives are key parts of the role. You will lead high-quality onboarding, identify opportunities for growth, and monitor KPIs to report on value delivered.

Qualifications

• 5+ years in Customer Success or Account Management at scaling tech companies, esp. enterprise clients.
• Proven enterprise-level satisfaction, growth, retention track record.
• Excellent communication and presentation skills for engaging C-level executives.
• Self-starter, able to handle ambiguity and multiple initiatives.
• Thrives under pressure and in collaborative teams.
• Proficient in CRM systems and CS tools.

Responsibilities

• Execute the Enterprise CS strategy defined by leadership.
• Be primary contact for key enterprise clients.
• Lead onboarding and training to drive adoption and value.
• Identify growth and client expansion opportunities.
• Manage retention and quantify value delivered.
• Advocate for client needs and coordinate with product teams.
• Monitor KPIs and analyze data for trends.

Skills

Enterprise CS

Account Management

Communication

C-level Engagement

Ambiguity Tolerance

Independence

Team Collaboration

Tools

CRM systems

Customer Success tools

Job description

Perplexity is hiring an experienced Enterprise Customer Success Manager to join our Enterprise team in New York. You will own onboarding, adoption strategies, and ongoing engagement with our enterprise clients, driving retention and expansion.

Collaboration with cross-functional teams and interaction with C-level executives are key parts of the role. You will lead high-quality onboarding, identify opportunities for growth, and monitor KPIs to report on value delivered.