Senior Enterprise Customer Success Manager (Salesforce)

ActivePrime, Inc.; Northern (KY); Remote; USD 90,000 - 130,000; Full time

Job summary

Silicon Valley AI Startup is seeking an Enterprise Customer Success Manager to own and grow strategic relationships with our largest Salesforce customers. You will guide onboarding, adoption, and value realization, partnering with Sales and Support to ensure success across the lifecycle and to keep data clean and AI-ready.

You will translate complex technical concepts for both technical and non-technical stakeholders, manage risk, run regular business reviews, and look for expansion

Qualifications

• 5+ years in Customer Success or related client-facing SaaS roles.
• Experience with Salesforce environments and multi-stakeholder accounts.
• Ability to drive adoption, reduce churn, and demonstrate measurable outcomes.
• Strong written and verbal communication for executive audiences.
• Experience with data quality and issue resolution in collaboration with teams.
• Ability to translate technical concepts for non-technical stakeholders.

Responsibilities

• Serve as the primary contact and strategic advisor for enterprise accounts.
• Develop and execute tailored Customer Success Plans aligned to customer objectives.
• Build relationships across stakeholders from admins to executives.
• Identify and mitigate retention and adoption risks; manage escalations.
• Conduct regular QBRs to demonstrate value and align on goals.
• Translate technical concepts into actionable guidance for all stakeholders.
• Advocate for customers internally and coordinate issue resolution with Support.
• Monitor utilization and drive adoption of key features and use cases.
• Identify expansion opportunities and communicate to Sales.
• Maintain knowledge of product releases to maximize customer value.

Skills

Customer Success

Technical Account Mgmt

Sales Operations

Data Quality

Salesforce Fundamentals

Stakeholder Management

Tools

Salesforce

Job description

Silicon Valley AI Startup is seeking an Enterprise Customer Success Manager to own and grow strategic relationships with our largest Salesforce customers. You will guide onboarding, adoption, and value realization, partnering with Sales and Support to ensure success across the lifecycle and to keep data clean and AI-ready.

You will translate complex technical concepts for both technical and non-technical stakeholders, manage risk, run regular business reviews, and look for expansion