Strategic Enterprise Customer Success Manager

Smith Hanley; San Francisco (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Smith Hanley is partnering with a fast-growing, AI-native research platform to hire a Customer Success Manager in San Francisco or New York City. You will own post-sale relationships, drive platform adoption, and identify opportunities to grow accounts in a tight, high-velocity environment.

You will onboard and engage enterprise clients, build cross-functional relationships across insights, marketing, product and sales, and ensure customers extract maximum value.

Qualifications

• 4–8 years of customer success or related experience.
• Experience with market research, consumer insights, SaaS or AI is a plus.
• Strong relationship-building and communication skills.

Responsibilities

• Become the go-to person for key enterprise accounts
• Get customers onboarded, engaged and actually using the platform
• Build strong relationships across insights, marketing, product and other teams
• Help clients figure out how to get more value from the technology
• Partner with sales on renewals and account expansion
• Spot opportunities to grow relationships organically
• Bring customer feedback back to product and engineering
• Help build the customer success playbook as the company scales

Skills

Relationship-building

Account management

SaaS experience

Communication

Customer success

Job description

Smith Hanley is partnering with a fast-growing, AI-native research platform to hire a Customer Success Manager in San Francisco or New York City. You will own post-sale relationships, drive platform adoption, and identify opportunities to grow accounts in a tight, high-velocity environment.

You will onboard and engage enterprise clients, build cross-functional relationships across insights, marketing, product and sales, and ensure customers extract maximum value.