Enterprise Customer Success Manager Flexible Hours & Equity

Prove; United States; On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salaries

Unlimited Vacation

401(k) Retirement Plan

Job summary

Prove is seeking a Customer Success Manager to oversee customer retention by acting as an advocate within the organization and enhancing customer experience. This role blends technology and relationships to drive successful outcomes. Key responsibilities include managing renewals, organizing review meetings, and providing product expertise.

Qualifications include 3-5 years in customer-facing roles and strong communication skills. Competitive salaries, unlimited vacation, and a focus on wellbeing are part of the offering. Join us in redefining digital identity!

Qualifications

• 3 to 5 years in a customer-facing role such as account management or sales.
• Excellent project management and long-term account planning skills.
• Experience with digital identity authentication preferred.

Responsibilities

• Oversee the customer retention process and act as a customer advocate.
• Deliver regular business reviews showcasing Prove's value.
• Achieve corporate objectives through Net Promoter Score.

Skills

Customer service skills

Project management skills

Strong communication

Technical aptitude

Negotiation skills

Education

Experience in customer-facing role

Experience in cybersecurity or fintech

Tools

Technical data platforms (Splunk, Looker)

Job description

Prove is seeking a Customer Success Manager to oversee customer retention by acting as an advocate within the organization and enhancing customer experience. This role blends technology and relationships to drive successful outcomes. Key responsibilities include managing renewals, organizing review meetings, and providing product expertise.

Qualifications include 3-5 years in customer-facing roles and strong communication skills. Competitive salaries, unlimited vacation, and a focus on wellbeing are part of the offering. Join us in redefining digital identity!