Customer Success Manager - Growth & Retention (SaaS) Equity

CompanyCam, Inc.; Northern (KY); Hybrid; USD 43,000 - 53,000; Full time

Benefits offered by this job

Equity

Job summary

CompanyCam, Inc. is seeking a Customer Success Manager to serve as a trusted partner to a portfolio of customers, guiding adoption, renewal, and growth. You will work closely with Sales, Marketing, and Product to ensure customers feel supported at every stage of their journey.

Location: United States residents only. This is an individual contributor role with a strong emphasis on proactive outreach, customer education, and retention strategies to reduce churn and drive expansion.

Qualifications

• Bachelor’s degree in Business Administration or Communications
• Experience in a customer-facing role in SaaS environment
• Strong written and verbal communication skills
• Ability to work independently while managing a book of business
• High level of empathy and a customer-first mindset
• Problem-solving and strategic thinking skills
• Ability to identify trends and opportunities from usage and feedback
• Growth mindset and willingness to learn and innovate

Responsibilities

• Proactively engage with customers to monitor account health and drive successful adoption
• Educate and train customers on CompanyCam features, best practices, and new product updates
• Identify at-risk accounts and implement retention strategies to reduce churn
• Manage renewals by guiding customers through contract continuation and addressing concerns
• Partner with Account Managers to identify and qualify growth opportunities such as add-ons or expanded usage
• Advocate for customer needs internally while aligning with CompanyCam's business goals
• Develop and contribute to training resources that improve customer education and product usage

Job description

CompanyCam, Inc. is seeking a Customer Success Manager to serve as a trusted partner to a portfolio of customers, guiding adoption, renewal, and growth. You will work closely with Sales, Marketing, and Product to ensure customers feel supported at every stage of their journey.

Location: United States residents only. This is an individual contributor role with a strong emphasis on proactive outreach, customer education, and retention strategies to reduce churn and drive expansion.