Enterprise Customer Success Manager — Remote + Equity

Nodes & Links; Memphis (TN); On-site; USD 140,000 - 155,000; Full time

Benefits offered by this job

Competitive salary starting at $140,000-$155,000

Equity in Nodes & Links

Health insurance and 401k plans

Remote work budget ($500 year 1 + $100 year 2)

Personal development budget ($1,000 per year)

Annual workation trip

Wedding/Civil partnership additional leave

Job summary

Nodes & Links in Tennessee is looking for a Senior Customer Success Manager to lead relationships with enterprise customers across the US. The role involves managing accounts post-sale, ensuring customers realize long-term value from the platform, and driving renewals and expansion opportunities.

The ideal candidate will have at least 5 years of experience in customer-facing roles, particularly with Enterprise SaaS customers, and strong stakeholder management skills. The position offers a competitive salary, equity, and remote work options.

Qualifications

• Minimum 5 years of experience in a customer-facing role.
• Experience with Enterprise SaaS customers.
• Proven track record in onboarding, retention, and renewals.

Responsibilities

• Manage enterprise customer accounts as the main contact.
• Lead onboarding and implementation activities.
• Build success plans tied to customer goals.

Skills

Customer Success Management

Stakeholder Management

Communication Skills

Proactive Approach

Tools

Primavera P6

Job description

Nodes & Links in Tennessee is looking for a Senior Customer Success Manager to lead relationships with enterprise customers across the US. The role involves managing accounts post-sale, ensuring customers realize long-term value from the platform, and driving renewals and expansion opportunities.

The ideal candidate will have at least 5 years of experience in customer-facing roles, particularly with Enterprise SaaS customers, and strong stakeholder management skills. The position offers a competitive salary, equity, and remote work options.