Enterprise Customer Success Leader | Hybrid Schedule

RDCUS Reputation.com, Inc.; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid Time Off

Health and Welfare Benefits

401k

Job summary

Reputation Reputation seeks a Sr. Customer Success Manager to own post-onboarding client success, drive renewals, and upsell across marquee brands.

You will analyze client objectives, establish KPI-driven action plans, and present insights to stakeholders. Collaborate with sales, product, data science and marketing to maximize value and retention. A 5–8 year track record in customer success and a Bachelor's degree are required.

Qualifications

• 5-8 years of experience in customer success, strategic account management, or consulting.
• Experience with B2B inside sales/outside sales/business development is a plus.
• Experience with renewals or upsells is a plus.
• Complex problem-solving skills and an analytical mind.
• Highly detail oriented, self-driven and able to provide superior customer service.
• Solid Excel and PowerPoint capabilities with the skills to turn data into insights.

Responsibilities

• Managing all aspects of client success from post onboarding, training, upsell and renewal.
• Build strong relationships and maintain engagement with sponsors & stakeholders.
• Monitor and analyze account data to anticipate churn risk and upsell opportunities.
• Collaborate with sales, product, data science and peers to maximize the customer experience.

Skills

Customer success

Strategic account management

Renewals

Upsells

Data analysis

Excel

PowerPoint

Education

Bachelor's Degree

Tools

Excel

PowerPoint

Job description

Reputation Reputation seeks a Sr. Customer Success Manager to own post-onboarding client success, drive renewals, and upsell across marquee brands.

You will analyze client objectives, establish KPI-driven action plans, and present insights to stakeholders. Collaborate with sales, product, data science and marketing to maximize value and retention. A 5–8 year track record in customer success and a Bachelor's degree are required.