Customer Success Manager — Growth, Retention & Equity

CompanyCam; Lincoln (NE); On-site; USD 48,000 - 67,000; Full time

Benefits offered by this job

Equity

Meaningful benefits

Job summary

CompanyCam in the United States is seeking a Customer Success Manager to partner with a portfolio of customers, guiding adoption, renewals, and growth. In this individual contributor role, you’ll proactively engage to reduce churn and increase product value, working closely with Sales, Marketing, and Product to ensure customers feel supported at every stage.

Located in the US, this salaried role offers equity and opportunities to influence product direction while helping customers achieve

Qualifications

• Experience in a customer-facing SaaS environment is required.
• Excellent written and verbal communication skills.
• Ability to manage a book of business independently.
• Strong empathy and customer-first mindset.
• Bachelor’s degree in Business Administration or Communications preferred.

Responsibilities

• Proactively engage customers to monitor account health and drive successful adoption.
• Educate customers on CompanyCam features, best practices, and product updates.
• Identify at-risk accounts and implement retention strategies to reduce churn.
• Guide renewals and address customer concerns during contract discussions.
• Collaborate with Account Managers to identify growth opportunities such as add-ons or expanded usage.
• Develop training resources to improve customer education and product usage.

Skills

Customer-facing SaaS

Communication

Independent work

Empathy

Education

Bachelor’s degree in Business Administration or Communications

Job description

CompanyCam in the United States is seeking a Customer Success Manager to partner with a portfolio of customers, guiding adoption, renewals, and growth. In this individual contributor role, you’ll proactively engage to reduce churn and increase product value, working closely with Sales, Marketing, and Product to ensure customers feel supported at every stage.

Located in the US, this salaried role offers equity and opportunities to influence product direction while helping customers achieve