Senior Customer Success Manager - Enterprise

Payoneer; United States; On-site; USD 52,000 - 105,000; Full time

Job summary

Payoneer Inc. is seeking a Senior Customer Success Manager – Enterprise to drive growth by managing strategic e-Commerce client relationships and expanding value across the Payoneer platform.

You will partner with cross-functional teams to enhance customer lifetime value, improve retention, and scale the enterprise CS organization in China, focusing on go-to-market strategies and data-driven decision making.

Qualifications

• BA Degree or equivalent, master’s degree is a plus
• 5+ years of experience in business development or account management
• 2~3 years of e-Commerce experience is a must
• Exceptional written, presentation, and verbal communication in English and Mandarin
• Have basic data analysis skills and data driven mindset
• Ability to work cross-functionally with different stakeholders at different levels
• Passionate for entrepreneurship, self-motivated, self-disciplined, problem solving, results and detail oriented to grow regional B2B business to grow through current business expansion and to expand with new initiatives
• Language – Fluent in English / Chinese
• MS Office: proficient in PPT / Excel

Responsibilities

• Oversee and manage existing e-Commerce client relationships and develop long-term value propositions with top customers
• Strengthen relationships to maximize acquisition, retention, and upsell related solutions
• Grow the company’s capability to serve e-Commerce trade and develop the go-to-market strategy with analytics support
• Be accountable for increasing user health, managing day-to-day operations, and scaling the team
• Work cross-functionally across the organization to shape business solutions to meet customer needs
• Drive events, below the line activities and represent Payoneer in industry forums
• Other related duties assigned as needed

Skills

Business development

Account management

e-Commerce experience

English & Mandarin

Data analysis

Cross-functional teamwork

MS Office (PPT/Excel)

Entrepreneurial mindset

Problem solving

Results oriented

Education

BA degree

Master's degree

Tools

PPT

Excel

Job description

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Senior Customer Success Manager – Enterprise

Role summary-This role is responsible for driving the growth of our e-Commerce business by managing strategic client relationships, identifying new commercial opportunities, and executing effective go-to-market strategies. The role will partner closely with cross-functional teams to enhance customer value, improve retention and engagement, and scale the business and team to support long-term growth.

Location: Shenzhen, Guangzhou
On-site
Full-time

What you’ll do

• Oversee and manage existing e-Commerce client relationships and play an active role in developing and building long-term relationships with top customers to develop value propositions that address client needs.
• Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell/X-sell related solutions and services.
• Growing the company’s capability to serve e-Commerce trade and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics.
• Be accountable for increasing user health, managing day-to-day operations, and scaling the team.
• Effectively work cross-functionally across the organization to shape business solutions to meet customer needs.
• Drive events, below the line activities and represent Payoneer in industry forums to drive awareness.
• Other related duties assigned as needed

Who you are

• BA Degree or equivalent, master’s degree is a plus
• 5+ years of experience in business development or account management
• 2~3 years of e-Commerce experience is a must
• Exceptional written, presentation, and verbal communication in English and Mandarin
• Have basic data analysis skills and data driven mindset
• Ability to work cross-functionally with different stakeholders at different levels
• Passionate for entrepreneurship, self-motivated, self-disciplined, problem solving, results and detail oriented to grow regional B2B business to grow through current business expansion and to expand with new initiatives
• Language – Fluent in English / Chinese
• MS Office: proficient in PPT / Excel

The Payoneer Ways of Working

Act as our customer’s partner on the inside

Learning what they need and creating what will help them go further.

Do it. Own it.

Being fearlessly accountable in everything we do.

Continuously improve

Always striving for a higher standard than our last.

Build each other up

Helping each other grow, as professionals and people.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.