Enterprise Customer Success Manager — Drive Adoption & Growth

Lifted; United States; Remoto; USD 84.000 - 119.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage for you and family

Unlimited PTO

401(k) with matching

Paid parental leave (12 weeks)

Descrizione del lavoro

Lifted is seeking an Enterprise Customer Success Manager to partner with customers and help them achieve Talent and Workforce goals using the Lifted platform. This role focuses on strategic engagement with Hiring Managers, driving adoption, and ensuring value realization across enterprise accounts.

The candidate will manage retention, collaborate with Sales on expansion, and participate in product feedback loops with cross-functional teams in a fast-paced, global environment.

Competenze

• 3–5+ years of experience in Customer Success, Account Management, or Sales with retention responsibilities.

Mansioni

• Partner with customers to achieve Talent/Workforce goals using Lifted platform.
• Provide expert consultation on workforce sourcing/management and integrations.
• Build and execute Customer Success Plans to maximize value and healthy customers.
• Maintain engagement with Hiring Managers to drive adoption and expansion.
• Own retention and churn mitigation; forecast and collaborate with Sales.
• Gather customer feedback for Product and roadmap discussions.
• Collaborate with cross-functional teams across Sales, Services, Marketing, Product, Engineering, Implementation.

Conoscenze

Customer Success

Account Management

Sales

Descrizione del lavoro

Lifted is seeking an Enterprise Customer Success Manager to partner with customers and help them achieve Talent and Workforce goals using the Lifted platform. This role focuses on strategic engagement with Hiring Managers, driving adoption, and ensuring value realization across enterprise accounts.

The candidate will manage retention, collaborate with Sales on expansion, and participate in product feedback loops with cross-functional teams in a fast-paced, global environment.