Enterprise Customer Success Manager – Renewals & Growth

Sword; Northern (KY); Hybrid; USD 121,000 - 190,000; Full time

Job summary

Sword is seeking a Customer Success Manager to own a portfolio of large enterprise employer relationships. You will drive renewal strategies, surface blockers early, and align members, benefits leaders, and advisors to show value and outcomes.

In this role, you’ll operate from strategic planning to hands-on execution, coordinating with Sales, Implementation, Product, and Analytics to improve retention and drive measurable ROI across the portfolio.

Qualifications

• Significant experience owning complex enterprise relationships after implementation, including renewals and retention.
• Ability to use quantitative customer-value data to influence senior stakeholders.
• Strong executive communication and cross-functional collaboration.

Responsibilities

• Build proactive account and renewal plans for enterprise accounts.
• Own retention strategy, pricing coordination, executive relationships, and risk plans across a portfolio of accounts.
• Develop multithreaded relationships with benefits leaders, consultants, finance, clinical, procurement, and operations.
• Diagnose blockers using eligibility, enrollment, engagement, ROI data to improve results.

Skills

Enterprise relationships

Renewals & Retention

Executive communication

Cross-functional coordination

Job description

Sword is seeking a Customer Success Manager to own a portfolio of large enterprise employer relationships. You will drive renewal strategies, surface blockers early, and align members, benefits leaders, and advisors to show value and outcomes.

In this role, you’ll operate from strategic planning to hands-on execution, coordinating with Sales, Implementation, Product, and Analytics to improve retention and drive measurable ROI across the portfolio.