Customer Success Manager

Lever; Atlanta (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

Lever is seeking a Customer Success Manager to join the Customer Advocacy team in Atlanta. You will be the customer’s biggest champion, advising on best practices and ensuring lasting success by aligning Lever’s solutions with their hiring goals.

You will build trusted partnerships, empower customers to achieve ongoing talent objectives, and collaborate across Lever to translate insights into product improvements and actionable recommendations.

Responsibilities

• Advise on best practices and ensure lasting success by aligning Lever’s solutions with client hiring goals.
• Build trusted partnerships, empower customers to achieve ongoing talent objectives, and collaborate across Lever to translate customer insights into product improvements.

Job description

Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite.

As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products.

We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge?