Enterprise Customer Success Manager: Equity & Growth

Unwrap.ai; California (MO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Career growth opportunities

Head of Customer Success reports to

Job summary

Unwrap.ai is hiring an Enterprise Customer Success Manager to own relationships across a wide range of customers, from startups to Fortune 500. You will oversee implementation, training, renewal, and expansion, while creating helpful resources to empower users and drive product improvements.

You will collaborate with cross-functional teams, translate customer objectives into measurable outcomes, and act as a trusted advisor to both technical and business stakeholders.

Qualifications

• 3–5 years in Enterprise Customer Success or Account Management (SaaS/AI-driven)
• Proven track record of delighting customers and driving retention/renewals/expansion
• Experience as a trusted advisor to technical and non-technical stakeholders
• Curious, empathetic, and able to handle challenging situations gracefully
• Ability to translate customer feedback into actionable insights for product teams
• Willing to relocate to Santa Barbara or be based there

Responsibilities

• Own relationships across a diverse customer base from startups to Fortune 500.
• Oversee implementation, training, renewal, and expansion processes.
• Create clear guides, FAQs, and best practices to empower users.
• Relay feedback to product and cross-functional teams and drive improvements.
• Collaborate with teams across Unwrap.ai to support customers effectively.

Skills

Enterprise CS

Account Management

Retentions & Renewals

Executive stakeholder management

Feedback synthesis

Startup mindset

Relocation to Santa Barbara

Tools

CRM software

Job description

Unwrap.ai is hiring an Enterprise Customer Success Manager to own relationships across a wide range of customers, from startups to Fortune 500. You will oversee implementation, training, renewal, and expansion, while creating helpful resources to empower users and drive product improvements.

You will collaborate with cross-functional teams, translate customer objectives into measurable outcomes, and act as a trusted advisor to both technical and business stakeholders.