AI-Powered Customer Success Manager (NYC/Remote)

StartX

New York (NY)

Hybrid

USD 120,000 - 150,000

Full time

14 days+

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Job summary

Findigs is seeking a Customer Success Manager to own post-sale relationships for a portfolio of NYC-based accounts, driving platform adoption and ongoing value while balancing high-touch support with AI-enabled scalable processes.

We welcome candidates with 3+ years in customer-facing roles in B2B SaaS, strong communication, and the ability to learn new software quickly. This role offers growth and equity in a fast-growing startup.

Qualifications

3+ years in a customer-facing role (CS, AM) in B2B SaaS or consulting.
Excellent written and verbal communication with senior stakeholders.
Strong technical aptitude and ability to learn new software quickly.
Strong AI proficiency; comfortable using AI tools to improve workflows.
Experience with CRMs and customer support platforms like Salesforce, HubSpot, Zendesk, Intercom, Jira.

Responsibilities

Serve as the primary point of contact for a portfolio of clients and enable successful outcomes on the Findigs platform.
Identify AI-enabled workflows to improve account management and pilot scalable processes.
Lead quarterly business reviews with client stakeholders to align on goals and demonstrate value.
Monitor account health, usage, and expansion opportunities; collaborate with Sales on upsell.
Capture client feedback and inform Product and Engineering.