Enterprise Customer Success & AI Transformation Lead

SuperProcure; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

SuperProcure is seeking a Customer Success Manager to partner with enterprise customers to drive product adoption, digital transformation, user engagement, and account growth. You will own onboarding, implement AI-enabled workflows, and collaborate with Sales, Product, Engineering, and Support to deliver measurable ROI and renewals.

The role blends customer success, consultative selling, and SaaS implementation to maximize value and retention.

Qualifications

• 3-5 years in Customer Success, Account Management, Consulting, SaaS, or B2B client-facing roles.
• Engineering/MBA or equivalent postgraduate degree.
• Strong communication, stakeholder management, and presentation skills.
• Working knowledge of AI tools and automation to improve productivity and workflow efficiency.

Responsibilities

• Own customer onboarding, implementation support, and user adoption to maximize product value.
• Drive digital transformation by analyzing business processes and recommending improvements and automation.
• Identify and implement AI-driven solutions and workflow automation to streamline operations.
• Leverage AI tools to automate tasks, improve data analysis, and enhance customer communications.
• Conduct stakeholder training, QBRs, health checks, and adoption reviews.
• Track adoption KPIs, product usage, and customer health metrics; develop action plans.
• Collaborate with Sales to identify upsell and cross-sell opportunities and renewals.
• Build strong relationships with business and operational stakeholders.
• Gather feedback and work with Product/Engineering/Support to improve the product.
• Prepare business value assessments, ROI analyses, and executive presentations.
• Ensure timely issue resolution and delivery of excellent customer support.
• Monitor automation initiatives and identify opportunities for continuous improvement.

Skills

Communication

Stakeholder management

Presentation skills

Analytical thinking

Process improvement

Education

Engineering / MBA or equivalent postgraduate degree

Tools

Excel

PowerPoint

Job description

SuperProcure is seeking a Customer Success Manager to partner with enterprise customers to drive product adoption, digital transformation, user engagement, and account growth. You will own onboarding, implement AI-enabled workflows, and collaborate with Sales, Product, Engineering, and Support to deliver measurable ROI and renewals.

The role blends customer success, consultative selling, and SaaS implementation to maximize value and retention.