Enterprise Customer Success Manager (18 month contract) (Fully Remote)

Certn; United States; Remote; USD 90,000 - 150,000; Part time

Benefits offered by this job

32 days PTO

Benefits from day one

Work-from-home allowance

Remote-first culture

Professional development budget

Flexible work arrangements

Job summary

Certn is seeking a driven Customer Success Manager on an 18-month contract to drive success for enterprise customers and manage complex integrations. You will lead strategic initiatives and collaborate cross-functionally to meet business goals.

This remote-first role offers a work-from-home allowance, a robust professional development budget, and flexible arrangements as part of Certn's remote-first culture.

Responsibilities

• Develop strategies that improve satisfaction, onboarding, retention, and revenue growth.
• Analyze performance metrics, track upsell opportunities, and mentor junior team members.
• Execute strategic customer success initiatives and collaborate cross-functionally to meet business goals.

Job description

• 18-month contract driving success for Enterprise customers and complex integrations.
• Execute strategic customer success initiatives and collaborate cross-functionally to meet business goals.

Key Responsibilities:

• Develop strategies that improve satisfaction, onboarding, retention, and revenue growth.
• Analyze performance metrics, track upsell opportunities, and mentor junior team members.

Benefits & Culture:

• 32 days of PTO, company-paid benefits from day one, and a work-from-home allowance.
• Remote-first culture with a professional development budget and flexible arrangements.

Certn

Certn makes background checks easier, helping people move faster into jobs, homes, and opportunities. They're a remote-first team with $127M+ raised and Deloitte Fast 50 recognition three years running.