Strategic Enterprise CS Manager (18mo) - Remote

HighlightTA; United States; Remote; CAD 90,000 - 120,000; Part time

Benefits offered by this job

32 days paid time off

Company-paid benefits day 1

Remote-friendly work

Work-from-home allowance

Job summary

Certn, a remote-first company transforming trust, seeks an Enterprise Customer Success Manager on an 18-month contract in Canada. You will lead strategic customer success initiatives for a diverse Enterprise portfolio and manage complex integrations to align with business goals.

You will advocate for customers, monitor performance metrics, and collaborate across teams to drive retention, growth, and client value. Remote-friendly culture and emphasis on data-driven decision making.

Qualifications

• Experience advocating for customers at an executive level within an organisation.
• Track record of driving customer growth through successful cross-sell and upsell initiatives.
• Proven ability to collaborate across departments to drive overall business success.

Responsibilities

• Develop and execute enterprise customer success strategies that improve satisfaction, onboarding, retention, and revenue growth.
• Act as an advocate for customers within the organisation, turning needs into strategic actions and recommendations.
• Analyse customer performance metrics and prepare reports for internal stakeholders to drive improvements.
• Identify and track cross-sell and upsell opportunities and partner with Sales and Marketing on expansion strategies.

Skills

Executive-level advocacy

Cross-sell & upsell

Cross-department collaboration

SaaS product experience

Education

College/university degree or equivalent

Job description

Certn, a remote-first company transforming trust, seeks an Enterprise Customer Success Manager on an 18-month contract in Canada. You will lead strategic customer success initiatives for a diverse Enterprise portfolio and manage complex integrations to align with business goals.

You will advocate for customers, monitor performance metrics, and collaborate across teams to drive retention, growth, and client value. Remote-friendly culture and emphasis on data-driven decision making.