Strategic Customer Success Manager (Fully Remote)

Connecteam; United States; Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k)

Job summary

Connecteam is the leading platform for managing deskless teams, offering an all-in-one app that centralizes daily operations and team communication. This role focuses on overseeing our largest Enterprise and Strategic customers in the United States, ensuring retention and advocacy through proactive, consultative engagement.

The ideal candidate has 3+ years in B2B SaaS Customer Success, Account Management, or Consulting, with a proven track record managing Enterprise/Strategic accounts and

Qualifications

• 3+ years of B2B SaaS experience in Customer Success, Account Management, or Consulting.
• Proven ability to manage Enterprise/Strategic accounts (ACV of $100K+).
• Excellent communication and analytical mindset for data-driven decision-making.

Responsibilities

• Oversee Enterprise/Strategic customers in the US.
• Develop and execute strategic success plans aligned with customers' business objectives.
• Build strong relationships with C-level executives, IT teams, and operational leaders.
• Identify expansion opportunities and collaborate with Sales to drive upsells and cross-sells.

Skills

B2B SaaS

Account Management

Customer Success

Data-driven

Job description

• Oversee Connecteam's most significant Enterprise and Strategic customers in the US.
• Proactive, consultative, and data-driven approach to ensure long-term retention and advocacy.

Key Responsibilities:

• Develop and execute strategic success plans aligned with customers' key business objectives.
• Build strong relationships with C-level executives, IT teams, and operational leaders.
• Identify expansion opportunities and collaborate with Sales to drive upsells and cross-sells.

Experience & Skills:

• 3+ years of B2B SaaS experience in Customer Success, Account Management, or Consulting.
• Proven ability to manage Enterprise/Strategic accounts (ACV of $100K+).
• Excellent communication and analytical mindset for data-driven decision-making.
• Medical, dental, and vision insurance.
• Paid time off and 401(k).

Connecteam

Connecteam is the leading platform for managing deskless teams, bringing daily operations and team communication into one intuitive app. Trusted by over 80,000 businesses and backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding with a supportive, caring culture.