Enterprise Customer Success Lead — Growth & Retention

Uptempo

Louisville (CO)

On-site

USD 140,000 - 190,000

Full time

4 days ago

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Job summary

Uptempo is seeking a Senior Customer Success (Account) Manager to own the end-to-end lifecycle of a portfolio of enterprise accounts, driving adoption, value realization, and renewal/expansion. You will partner with Sales, Onboarding, Product, and Support to deliver measurable ROI and a white-glove experience for Fortune 100‑level clients.

You will monitor account health, lead executive business reviews, and identify opportunities to expand the partnership while advocating for customers and

Qualifications

At least 8 years of customer success or account management experience with enterprise-level customers.
Experience working with Fortune 100-size accounts and the complexities that come with them.
Proven track record exceeding retention and revenue targets in a quota- or retention-carrying role.

Responsibilities

Own end-to-end lifecycle for enterprise accounts, driving product adoption and ROI.
Conduct executive business reviews and identify optimization opportunities.
Forecast renewals and expansion; identify up-sell/cross-sell opportunities.
Act as customer advocate and collaborate cross-functionally to drive improvements.

Skills

Enterprise account management

Executive communication

Data-driven decision making

Retention & growth focus

Cross-functional collaboration

Tools

Salesforce

Gainsight

Claude

Job description

You will monitor account health, lead executive business reviews, and identify opportunities to expand the partnership while advocating for customers and

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