Enterprise Customer Success Lead — Growth & Onboarding

SPACE EXPLORATION TECHNOLOGIES CORP; Redmond (WA); Sur place; USD 120 000 - 160 000; Plein temps

Résumé du poste

SpaceX in Redmond, WA, is seeking an Enterprise Customer Success Lead to own onboarding, account management, and long-term retention for a portfolio of Starlink enterprise customers. You will drive satisfaction and revenue growth while coordinating with internal teams to ensure contract terms are fulfilled.

The role emphasizes strong communication, problem-solving, and the ability to turn customer feedback into actionable improvements, with occasional travel to customer sites as needed.

Qualifications

• Bachelor's degree in engineering or business or equivalent experience.
• 2+ years of consulting or project management experience.
• 1+ year in a customer-facing role.

Responsabilités

• Act as the primary point of contact for a portfolio of enterprise customers, owning onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue.
• Deliver impeccable customer service, including efficient acknowledgement and resolution of issues.
• Build relationships to identify requirements and manage expectations.
• Collect, communicate and champion customer feedback to influence programmatic and technical development.
• Retain and grow value of assigned accounts in hardware and service revenue.
• Lead implementation of process and system enhancements to improve handoffs and execution across cross-functional teams.

Connaissances

Project management

Customer-facing

Communication

Problem-solving

Relationship building

Formation

Engineering or Business BS

Description du poste

SpaceX in Redmond, WA, is seeking an Enterprise Customer Success Lead to own onboarding, account management, and long-term retention for a portfolio of Starlink enterprise customers. You will drive satisfaction and revenue growth while coordinating with internal teams to ensure contract terms are fulfilled.

The role emphasizes strong communication, problem-solving, and the ability to turn customer feedback into actionable improvements, with occasional travel to customer sites as needed.