Enterprise Customer Success Lead — Satellite Connectivity

Future Ventures; Redmond (WA); On-site; USD 120,000 - 190,000; Full time

Job summary

SpaceX is seeking an Enterprise Customer Success Lead for Starlink to own onboarding, ongoing account management, and revenue growth across a portfolio of enterprise customers. You will ensure contract terms are fulfilled and customer success is driven end-to-end.

The role emphasizes delivering exceptional service, building relationships, gathering feedback to influence product and process improvements, and coordinating across cross-functional teams to scale Starlink's enterprise business.

Qualifications

• Bachelor's degree in engineering or business or 2+ years of professional experience.
• 2+ years of consulting or project management experience.
• 1+ year experience in a customer-facing role.

Responsibilities

• Own interface with enterprise customers from onboarding to long-term retention and revenue growth.
• Deliver impeccable customer service and resolve issues promptly.
• Identify requirements and manage expectations across cross-functional teams.
• Collaborate to improve handoffs and scale the business across cross-functional teams.

Skills

Project management

Consulting

Customer-facing

Education

Bachelor's degree in engineering or business

Job description

SpaceX is seeking an Enterprise Customer Success Lead for Starlink to own onboarding, ongoing account management, and revenue growth across a portfolio of enterprise customers. You will ensure contract terms are fulfilled and customer success is driven end-to-end.

The role emphasizes delivering exceptional service, building relationships, gathering feedback to influence product and process improvements, and coordinating across cross-functional teams to scale Starlink's enterprise business.