Strategic Technical CSM: Cloud, Security & Architecture

EY; Cleveland (OH); On-site; USD 125,000 - 170,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) plan

Flexible vacation policy

Paid holidays

Job summary

EY seeks an Associate Director, Technical Customer Success Manager to lead technical health and security posture for strategic accounts in the US. You'll coordinate across Customer Success, Product, Engineering and Risk teams to translate tech performance into business value.

You will guide onboarding, architecture reviews, and risk mitigation while driving secure adoption and measurable outcomes for senior stakeholders.

Qualifications

• Bachelor's degree required or equivalent experience.
• 8–12 years in customer success, technical account management, solutions architecture, enterprise architecture, cloud or security consulting.
• 5+ years in customer-facing technical roles supporting enterprise accounts.

Responsibilities

• Own account technical health across adoption, service performance and security posture.
• Define health indicators, thresholds and action plans; lead health reviews and executive reporting.
• Identify risks across technology, security, privacy, resilience and operations; coordinate mitigations.
• Lead incidents and escalations, including impact assessment and recovery planning.

Skills

Cloud platforms

Enterprise architecture

Cybersecurity

Identity and access management

Data protection

Integrations

APIs

Technology operations

Education

Bachelor's degree in computer science, information systems, cybersecurity, engineering, business technology or related discipline

Job description

EY seeks an Associate Director, Technical Customer Success Manager to lead technical health and security posture for strategic accounts in the US. You'll coordinate across Customer Success, Product, Engineering and Risk teams to translate tech performance into business value.

You will guide onboarding, architecture reviews, and risk mitigation while driving secure adoption and measurable outcomes for senior stakeholders.