Enterprise CSM - Sustainability Data & Growth

Watershed; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Watershed is seeking a mission‑driven Customer Success Manager to partner with Mid‑Market and Enterprise accounts, translating sustainability data into measurable business value and resilience. You will drive retention, growth opportunities, and cross‑functional collaboration to maximize customer outcomes.

You will own the commercial health of your book, build trust with executives, work with sales, product, and services, and help customers achieve their sustainability goals.

Qualifications

• Proven success building relationships, especially with enterprise customers at an executive level.
• Ask the right questions to understand people’s underlying needs and can work with sales, product, and services teams to deliver on those.
• Have excellent communication skills, both written and verbal. You have experience working on customer‑facing work at the enterprise level.
• Commercially fluent, partnering with Sales on renewals and expansions.
• Highly organized, managing a larger portfolio of enterprise accounts while driving outcomes.

Responsibilities

• Own the commercial health of your book, driving retention and identifying opportunities for growth.
• Build trust with key stakeholders and executives, showing how sustainability data supports their broader business goals.
• Help customers achieve their sustainability goals and map the work that we are doing with them to the value Watershed is driving and how that ties to the customers' business outcomes.
• Serve as the voice of the customer and provide internal feedback to our product and services teams on how we can better serve customers to maximize value and retention.
• Proactively identify risk and develop the plans for mitigating the risk, working with cross‑functional partners on execution.

Skills

Relationship building

Executive engagement

Enterprise experience

Communication skills

Job description

Watershed is seeking a mission‑driven Customer Success Manager to partner with Mid‑Market and Enterprise accounts, translating sustainability data into measurable business value and resilience. You will drive retention, growth opportunities, and cross‑functional collaboration to maximize customer outcomes.

You will own the commercial health of your book, build trust with executives, work with sales, product, and services, and help customers achieve their sustainability goals.