Enterprise CSM: ROI, Renewals & Growth (Hybrid)

PowerPlan, Inc.; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Onsite office in Atlanta

Travel opportunities

Job summary

PowerPlan, Inc. is seeking a Customer Success Manager to own a portfolio of energy and utility customers, driving renewals and expansion from inception to long-term value. You will partner with Sales and the account team to demonstrate ROI and keep accounts healthy.

You will build trusted relationships across all levels of client organisations, lead quarterly business reviews, and translate usage into outcomes that matter to executives while driving customer advocacy and ARR growth.

Qualifications

• 5+ years in a customer-facing role (CSM, AM, SaaS)
• Proven renewal and expansion success
• Experience with Salesforce or similar CS platforms
• Ability to communicate with senior leaders

Responsibilities

• Own renewal and forecast outcomes for assigned accounts
• Build multithreaded relationships across each account
• Lead quarterly business reviews with senior leadership
• Identify upsell opportunities and coordinate with Sales
• Advise product/marketing with customer insights

Skills

Relationship management

Renewals & expansion

Account forecasting

Cross-functional collaboration

Data analysis

Communication skills

Travel willingness

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Gainsight

Planhat

Job description

PowerPlan, Inc. is seeking a Customer Success Manager to own a portfolio of energy and utility customers, driving renewals and expansion from inception to long-term value. You will partner with Sales and the account team to demonstrate ROI and keep accounts healthy.

You will build trusted relationships across all levels of client organisations, lead quarterly business reviews, and translate usage into outcomes that matter to executives while driving customer advocacy and ARR growth.