Enterprise Customer Success Manager - Sustainability Growth

Watershed; San Francisco (CA); Híbrido; USD 100.000 - 140.000; Jornada completa

Descripción de la vacante

Watershed is hiring a Customer Success Manager to partner with our Mid‑Market and Enterprise accounts, driving retention and expansion in a mission‑driven setting. You’ll own the commercial health of your book, build trust with executives, and map sustainability value to client outcomes.

You’ll collaborate with sales, product, and services teams, ensure proactive risk mitigation, and help customers achieve their sustainability goals while maximizing Watershed value.

Formación

• Proven success building relationships, especially with enterprise customers at an executive level.
• Ask the right questions to understand people’s underlying needs and can work with sales, product, and services teams to deliver on those.
• Have excellent communication skills, both written and verbal. You have experience working on customer-facing work at the enterprise level.
• Commercially fluent, partnering with Sales on renewals and expansions.
• Highly organized, managing a larger portfolio of enterprise accounts while driving outcomes.
• Curious and adaptable, eager to make sustainability data the next frontier of business intelligence.

Responsabilidades

• Own the commercial health of your book, driving retention and identifying opportunities for growth.
• Build trust with key stakeholders and executives, showing how sustainability data supports their broader business goals.
• Help customers achieve their sustainability goals and map the work that we are doing with them to the value Watershed is driving and how that ties to the customers' business outcomes.
• Serve as the voice of the customer and provide internal feedback to our product and services teams on how we can better serve customers to maximize value and retention.
• Proactively identify risk and develop the plans for mitigating the risk, working with cross‑functional partners on execution.

Conocimientos

Executive relationships

Consultative questioning

Communication skills

Sales collaboration

Account management

Curiosity & adaptability

Descripción del empleo

Watershed is hiring a Customer Success Manager to partner with our Mid‑Market and Enterprise accounts, driving retention and expansion in a mission‑driven setting. You’ll own the commercial health of your book, build trust with executives, and map sustainability value to client outcomes.

You’ll collaborate with sales, product, and services teams, ensure proactive risk mitigation, and help customers achieve their sustainability goals while maximizing Watershed value.