Strategic Enterprise Storage CSM — Growth & Renewals

Everpure; Raleigh (NC); On-site; USD 82,000 - 171,000; Full time

Benefits offered by this job

Incentive pay

Equity

Flexible time off

Wellness resources

Team events

Job summary

Everpure is seeking a Customer Success Manager to serve as the premier advocate for a portfolio of enterprise accounts within the Commercial Segment. You will own onboarding, adoption, renewals, and strategy, coordinating with engineering, product, and support to maximize value and strengthen long-term relationships.

The role emphasizes cross-functional collaboration, clear technical communication, and scalable process design to support Everpure's growth.

Qualifications

• 5+ years in a customer-facing, account management role and 2+ years in a Customer Success role.
• Experience managing enterprise IT, data center environments, or SaaS platforms.
• Ability to articulate storage and data center concepts to technical and executive audiences.
• Proven cross-functional collaboration across engineering, support, sales and leadership.
• Ability to adapt and drive process improvements in a fast-paced environment.

Responsibilities

• Drive end-to-end account ownership and retention across onboarding, adoption, consumption optimization, advocacy and renewals.
• Lead monthly and quarterly business reviews aligning roadmaps, capacity planning and expansion opportunities.
• Coordinate with Sales, Product, Engineering, Support and Executive teams to mitigate risks and resolve escalations.
• Provide technical and programmatic enablement for the Evergreen Subscription, including deployment best practices.
• Help design scalable customer success operations and post-sales delivery models.

Skills

5+ years in customer-facing roles

2+ years in Customer Success

Cross-functional collaboration

Technical communication

Escalation management

Adaptability / continuous improvement

Job description

Everpure is seeking a Customer Success Manager to serve as the premier advocate for a portfolio of enterprise accounts within the Commercial Segment. You will own onboarding, adoption, renewals, and strategy, coordinating with engineering, product, and support to maximize value and strengthen long-term relationships.

The role emphasizes cross-functional collaboration, clear technical communication, and scalable process design to support Everpure's growth.