Enterprise CSM for Banking & Financial Services

Logoslabs; San Francisco (CA); A distancia; USD 110.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work arrangements

Mentorship opportunities

Career development programs

Innovative culture

Competitive compensation & benefits

Descripción de la vacante

Creatio is seeking an Enterprise Customer Success Manager to nurture and expand strategic accounts across North America, with a focus on banks and financial services. You will act as a trusted advisor to executives, drive product adoption, and ensure ROI while coordinating with Sales, Delivery, Support, and Product teams to deliver a seamless customer experience.

You should bring 3+ years in B2B CS/AM/PM with enterprise clients and strong communication skills to influence C-level stakeholders.

Formación

• 3+ years of B2B customer success, account management, or project management with enterprise accounts in the US.
• Experience with banks/financial services and understanding their business models.
• Proven track record of building relationships, driving adoption and value realization, and supporting retention and growth.
• Skilled at engaging with senior/C-level stakeholders and communicating effectively.

Responsabilidades

• Maintain and develop long-term relationships with strategic customers in the Corporate & Enterprise segment across North America.
• Act as a trusted advisor to assigned accounts and communicate with stakeholders at different levels, including C-level executives.
• Control and audit delivery processes in implementation projects to identify and prevent issues.
• Become a Creatio product expert and help customers realize value, adoption, and ROI.
• Understand customers' business priorities and proactively identify opportunities for long-term success.
• Grow the customer portfolio through retention, zero churn, and cross-sell/upsell opportunities.
• Collaborate with Sales, Delivery, Support, Product, and Partner teams for a consistent customer experience.

Conocimientos

B2B customer success

Account management

Project management

Executive communication

CRM/BPM/low-code experience

Herramientas

CRM systems

BPM software

Low-code/no-code platforms

Descripción del empleo

Creatio is seeking an Enterprise Customer Success Manager to nurture and expand strategic accounts across North America, with a focus on banks and financial services. You will act as a trusted advisor to executives, drive product adoption, and ensure ROI while coordinating with Sales, Delivery, Support, and Product teams to deliver a seamless customer experience.

You should bring 3+ years in B2B CS/AM/PM with enterprise clients and strong communication skills to influence C-level stakeholders.