Head of Key Accounts & Strategic CSM

Stripe, Inc.; Atlanta (GA); Presencial; USD 180.000 - 260.000; Jornada completa

Descripción de la vacante

Stripe, Inc. is seeking a senior leader to manage a team of customer success managers focused on Stripe's largest Key Accounts in the United States. You will drive strategic account planning, ensure executive engagement, and optimize payments distribution to maximize retention and lifetime value.

You will hire, mentor, and scale the team, codify playbooks for platform engagement, and embed repeatable processes balancing bespoke client needs with operational rigor.

Formación

• 15+ years in customer-facing roles with at least 8+ years leading Strategic Customer Success, Account Management, or related teams.
• Experience in payments, or fintech; familiarity with Stripe products is a plus.
• Proven experience managing a small portfolio of strategic large customers
• Independent, energetic leader with a proven track record of driving organizational change across cross-functional stakeholders and whole-team environments to deliver strong outcomes.
• Strong programmatic and strategic skills: account planning, project management, stakeholder mapping, and executive engagement.

Responsabilidades

• Lead and grow a team of senior CSMs focused on Key Accounts: hire, coach, set goals, run calibration and performance reviews, and develop playbooks and operating rhythms for a high-performing strategic CSM organization.
• Own strategic account planning and executive engagement for Key Accounts: define multi-quarter account roadmaps, support executive business reviews, and ensure broad sponsorship.
• Set clear goals focused on product distribution and share of wallet gains that tie directly to business impact. Measure and report on performance metrics at an executive level.
• Build and scale programmatic account management processes: implement repeatable adoption, churn-risk, optimization, and renewal playbooks that balance scalability with bespoke engagement for strategic accounts.
• Coordinate cross-functional delivery and escalation management in support of annual growth initiatives.

Conocimientos

Strategic account leadership

Executive engagement

Portfolio management

Payments & fintech

Cross-functional collaboration

People leadership

Herramientas

Salesforce

Gainsight

Looker

Descripción del empleo

Stripe, Inc. is seeking a senior leader to manage a team of customer success managers focused on Stripe's largest Key Accounts in the United States. You will drive strategic account planning, ensure executive engagement, and optimize payments distribution to maximize retention and lifetime value.

You will hire, mentor, and scale the team, codify playbooks for platform engagement, and embed repeatable processes balancing bespoke client needs with operational rigor.