Enterprise CSM for Growth & Renewal (Remote)

Ladders; United States; A distancia; USD 110.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

HCSA

EAP

Retirement plans

Paid time off

Volunteer time off

Employer match

DC pension

Parental leave top-up

Fitness reimbursement

Flexible schedule

Descripción de la vacante

Ladders is seeking an Enterprise Customer Success Manager to join the team serving manufacturing and automation accounts. The role owns account health, retention, and expansion by turning customer insights into recurring revenue growth, partnering with Sales, Delivery, and distributor teams to improve onboarding and renewals.

Location is remote for US-based candidates; compensation ranges from $110,000 to $130,000 per year, with benefits including health insurance, retirement plans, PTO, and

Formación

• Bachelor's degree in business, engineering, or related field.
• 8+ years in a commercial or sales role.
• Experience driving annual recurring revenue growth.
• Familiarity with Gainsight and Power BI.
• Experience in the manufacturing or automation industry.

Responsabilidades

• Manage ARR targets and growth for enterprise accounts.
• Use CS data to drive onboarding, adoption, renewal processes.
• Translate data into value delivered via services and subscriptions.
• Communicate value to customers using QBRs and other methods.
• Recommend contract changes based on customer insights.
• Collaborate with Sales, Delivery, and distributor teams to enhance experience.
• Provide feedback to improve service offerings.

Conocimientos

Customer success

Enterprise accounts

Revenue growth

Stakeholder management

Communication

Educación

Bachelor's degree

Herramientas

Gainsight

Power BI

Descripción del empleo

Ladders is seeking an Enterprise Customer Success Manager to join the team serving manufacturing and automation accounts. The role owns account health, retention, and expansion by turning customer insights into recurring revenue growth, partnering with Sales, Delivery, and distributor teams to improve onboarding and renewals.

Location is remote for US-based candidates; compensation ranges from $110,000 to $130,000 per year, with benefits including health insurance, retirement plans, PTO, and