Enterprise CSM: Growth, Renewals & Success (Remote)

Aiwyn; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Aiwyn is seeking an experienced Customer Success Manager to drive retention and growth within our enterprise customer base. You will oversee onboarding, QBRs, and executive check-ins, crafting tailored success plans to deliver tangible outcomes.

You’ll guide adoption, collaborate with Sales and Product, and help build renewal playbooks to maximize long-term retention. Travel up to 30% to visit customers and ensure strategic alignment.

Qualifications

• 2+ years in Customer Success, Renewal Management, or Account Management for enterprise SaaS.
• Experience in early-stage startups with ambiguity and rapid change.
• High EQ; adept at managing multiple stakeholder relationships.
• Demonstrated success in increasing renewal rates and renewal processes.
• Familiarity with HubSpot or Salesforce is required.
• Comfort analyzing large data sets to identify trends and indicators.
• Experience managing and expanding enterprise relationships with negotiation skills.
• Collaborative approach with innovative ideas and a customer-first mindset.
• Experience with CS platforms like Gainsight or ChurnZero is a plus.
• Self-motivated attitude with willingness to go above and beyond for customer success.

Responsibilities

• Oversee onboarding, post-launch reviews, quarterly business reviews, and executive check-ins for customer success.
• Work with Enterprise customers to understand objectives and craft tailored success plans.
• Guide enterprise customers on adopting and maximizing solutions for long-term retention and expansion.
• Coordinate with Customer Support to address inquiries and technical issues.
• Travel on-site to visit customers for executive check-ins.
• Collaborate on renewing processes to support customers and build renewal playbooks.
• Refine renewal playbooks using data insights to drive health and retention.
• Partner with Sales and CS Management to uncover expansion opportunities.
• Coordinate with Sales, Product, and Marketing to share best practices and evolve the platform.

Skills

Customer Success

Renewal Management

Account Management

Stakeholder Management

Negotiation

Playbooks & Processes

Data Analysis

Cross-functional Collaboration

Problem Solving

Tools

HubSpot

Salesforce

Gainsight

ChurnZero

Job description

Aiwyn is seeking an experienced Customer Success Manager to drive retention and growth within our enterprise customer base. You will oversee onboarding, QBRs, and executive check-ins, crafting tailored success plans to deliver tangible outcomes.

You’ll guide adoption, collaborate with Sales and Product, and help build renewal playbooks to maximize long-term retention. Travel up to 30% to visit customers and ensure strategic alignment.