Enterprise CSM: Growth, Retention & Strategic Planning Remote

Trunk Tools; United States; Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Unlimited PTO

Flexible remote/hybrid options

Comprehensive medical plans

Job summary

Trunk Tools, a leading AI startup revolutionizing construction, is seeking an experienced Enterprise Customer Success Manager to own health, onboarding, and strategic account planning for enterprise clients.

You will drive retention and growth through QBRs, upselling, and cross-selling, leveraging SaaS metrics like NRR and NPS. Join a hypergrowth team of 100+ employees with strong funding, offering unlimited PTO and flexible remote/hybrid options.

Qualifications

• Minimum 3-5 years in customer success, with a track record of expansion.
• Experience in construction technology and SaaS metrics like NRR and NPS preferred.

Responsibilities

• Own customer health, onboarding, and strategic account planning for enterprise clients.
• Drive retention and growth through QBRs, upselling, and cross-selling.

Skills

Customer Success

Enterprise SaaS

NRR/NPS

Job description

Trunk Tools, a leading AI startup revolutionizing construction, is seeking an experienced Enterprise Customer Success Manager to own health, onboarding, and strategic account planning for enterprise clients.

You will drive retention and growth through QBRs, upselling, and cross-selling, leveraging SaaS metrics like NRR and NPS. Join a hypergrowth team of 100+ employees with strong funding, offering unlimited PTO and flexible remote/hybrid options.