Remote Customer Success Manager — Retention & Growth

Ladders; United States; Remoto; USD 100.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible work environment

Professional development opportunities

Access to industry-leading tools and资源

Collaborative and innovative workplace

Health and wellness programs

Descrizione del lavoro

Ladders is seeking a Customer Success Manager to join a leader in the Enterprise Technology space. The role owns customer success across assigned accounts with a focus on retention, expansion, and the overall customer experience in hosted software. You will partner with customers and internal teams to identify gaps, lead business reviews, and guide success plans that drive measurable outcomes.

Location: Remote – US-based candidates only. Compensation: $100,000 – $120,000 annually.

Competenze

• 3+ years in a customer-facing role such as Consultant, SaaS Implementation Coordinator, or Customer Success Manager within a cloud ecosystem.
• Proficiency in engaging in technical dialogue with customers and internal stakeholders.
• 3+ years of experience in a hosted or SaaS business model.
• Bachelor's degree or equivalent experience preferred.
• Experience managing business needs across various customer tiers and communicating initiatives to executive leadership.
• Ability to thrive in fast-paced environments and meet customer deadlines.
• Familiarity with Gainsight and Salesforce.

Mansioni

• Act as the single point of ownership for customer success across assigned accounts.
• Develop and maintain productive customer relationships, including regular success reviews.
• Negotiate contract renewals to support strong revenue retention.
• Identify gaps within customer operations and recommend effective solutions.
• Recognize expansion opportunities through a deep understanding of customer operations.
• Proactively manage customer health and risks to ensure a positive customer experience.
• Conduct periodic business reviews and advocate for customer needs internally.
• Communicate effectively with senior leaders across organizations.
• Generate and maintain account health dashboards to track progress.
• Develop and present customized presentations to clients regarding product use and success plans.

Conoscenze

Workforce Engagement

Quality Management

Contact Centers

Executive communication

Formazione

Bachelor's degree or equivalent experience

Strumenti

Gainsight

Salesforce

Descrizione del lavoro

Ladders is seeking a Customer Success Manager to join a leader in the Enterprise Technology space. The role owns customer success across assigned accounts with a focus on retention, expansion, and the overall customer experience in hosted software. You will partner with customers and internal teams to identify gaps, lead business reviews, and guide success plans that drive measurable outcomes.

Location: Remote – US-based candidates only. Compensation: $100,000 – $120,000 annually.