Enterprise CSM: Growth & Retention Leader

Younium; Town of Sweden (NY); Teletrabalho; USD 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote-friendly setup

Resumo da oferta

Younium in the United States is seeking a senior Customer Success Manager to own a portfolio of enterprise accounts, drive net revenue retention, renewals and expansions, and become a trusted commercial partner for CFOs and RevOps leaders. You will lead business reviews, negotiate contracts, and coach other CS managers while coordinating with Product, Engineering, and Support to align priorities.

This remote-friendly role requires 8+ years in B2B SaaS, a proven track record, and strong English

Qualificações

• 8+ years in customer success, account management, or similar commercial role in B2B SaaS.
• Proven commercial track record with renewals and expansions.
• Negotiation experience on contracts with senior stakeholders.
• Experience engaging CFOs and RevOps leaders.
• Understanding of subscription models and related processes.

Responsabilidades

• Own a portfolio of enterprise accounts with retention, expansion, and net revenue retention responsibilities.
• Lead business reviews linking Younium to customer outcomes.
• Manage renewal negotiations and support renewals across the portfolio.
• Identify upsell/cross-sell opportunities and drive CPQ-led expansion.
• Maintain an accurate pipeline in CRM and forecast.

Conhecimentos

Account management

Renewals

Negotiation

C-suite dialogue

Forecasting

Cross-functional collaboration

Ferramentas

CPQ

ERP

Descrição da oferta de emprego

Younium in the United States is seeking a senior Customer Success Manager to own a portfolio of enterprise accounts, drive net revenue retention, renewals and expansions, and become a trusted commercial partner for CFOs and RevOps leaders. You will lead business reviews, negotiate contracts, and coach other CS managers while coordinating with Product, Engineering, and Support to align priorities.

This remote-friendly role requires 8+ years in B2B SaaS, a proven track record, and strong English