Enterprise CSM — Construction Growth & Renewal

Source Multiplier; United States; Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Subsidized healthcare

Vision coverage

Dental coverage

Flexible remote work

CS & AI tooling training

Generous PTO

401k

Early equity

Job summary

Clearstory is seeking an Enterprise Customer Success Manager to own a portfolio of SC Enterprise accounts post-sale. You will drive renewals and expansions through high-touch engagement, lead onboarding, and regular business reviews to demonstrate value and adoption across customer organizations.

In this relationship-first role, you will build trust with executives and field teams, translate business needs into measurable outcomes, and partner with AEs, Support, and Product to ensure success and

Qualifications

• Experience as a PM or PE at a commercial Specialty Contractor.
• Experience with change order request processes.
• Ability to demonstrate a strategic approach to problem solving—distinguishing strategy from tactics.
• Analytical instincts—comfortable reading dashboards, analyzing data, and usage metrics to prioritize time.
• Strong relationship-building skills—earn trust with executives and field teams alike.
• Excellent verbal and written communication—able to run meetings, present at QBRs, and write clear follow-ups.
• High ownership and proactivity—monitor signals and act before problems surface.
• Collaboration with AEs, Support, and Product without owning every outcome.

Responsibilities

• Own a portfolio of SC Enterprise accounts and drive renewal and expansion outcomes through proactive engagement.
• Lead onboarding experiences including planning calls, exec check-ins, and trainings to ensure full adoption.
• Conduct regular Implementation Reviews and QBRs to demonstrate value and surface risks.
• Monitor health scores and usage signals to identify at-risk accounts and plan interventions.
• Partner with Account Executives to develop expansion opportunities and proof points for adoption.
• Manage renewal outreach and coordination using account knowledge and health signals.
• Serve as escalation point for complex issues and advocate for Enterprise needs with Product/Engineering.
• Contribute to documentation and best practices for high-touch customer success at Clearstory.

Skills

PM or PE experience

Change order processes

Strategic problem solving

Data analytics

Relationship building

Verbal and written communication

Ownership & proactivity

Collaboration with AEs/Support/Product

Job description

Clearstory is seeking an Enterprise Customer Success Manager to own a portfolio of SC Enterprise accounts post-sale. You will drive renewals and expansions through high-touch engagement, lead onboarding, and regular business reviews to demonstrate value and adoption across customer organizations.

In this relationship-first role, you will build trust with executives and field teams, translate business needs into measurable outcomes, and partner with AEs, Support, and Product to ensure success and