Enterprise CSM: Strategic Partner for Multi-Brand Growth

Liftify; Indianapolis (IN); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits

Flexible PTO

401(k) plan

Job summary

Liftify is seeking an Enterprise Customer Success Manager to own the relationship with a portfolio of multi-entity accounts, including corporate leadership, operating brands, and location teams. You will drive value, renewals, and expansion across the portfolio.

You will engage executives with a focus on business outcomes, coordinate cross‑functional teams, and mentor junior CSMs while shaping strategic playbooks for scalable success.

Qualifications

• 5+ years in customer success or account management, with at least 3 managing complex, multi-stakeholder accounts.
• Proven ability to engage executive stakeholders on business value: revenue, retention, and ROI.
• Strong relationship-building and accountability within and across teams.
• Excellent communication and storytelling to translate data into ROI.
• Highly organized across multiple workstreams with strong project management.
• Experience with SaaS or enterprise software preferred.

Responsibilities

• Own the relationship for enterprise accounts with multi-entity organizations and senior leadership.
• Build and maintain relationships with stakeholders at every level, from marketing managers to executives.
• Lead business reviews and executive briefings translating metrics into actionable decisions.
• Manage customer health proactively across entities, spotting risks before renewal.
• Partner with Sales on expansion: new brands, locations, and products.
• Collaborate with Support, Product, and Implementation to ensure fast answers and voice into product decisions.
• Lead by example with junior CSMs and refine team playbooks.

Skills

Executive stakeholder management

Business value storytelling

Relationship building

Cross-functional collaboration

Project management

SaaS enterprise software

Tools

HubSpot CRM

Job description

Liftify is seeking an Enterprise Customer Success Manager to own the relationship with a portfolio of multi-entity accounts, including corporate leadership, operating brands, and location teams. You will drive value, renewals, and expansion across the portfolio.

You will engage executives with a focus on business outcomes, coordinate cross‑functional teams, and mentor junior CSMs while shaping strategic playbooks for scalable success.