Enterprise CSM: Growth, Renewals & Adoption Lead

Evlo AI; Austin (TX); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Evlo AI is seeking a customer-success professional to own post-sale relationships for a B2B SaaS platform serving mid-market and enterprise customers. You will lead onboarding, adoption, renewals, and expansion while directly influencing net revenue retention.

You will manage a portfolio of 30–50 accounts, drive product adoption through structured onboarding, QBRs, and success plans, and work closely with account executives on upsell opportunities.

Formación

• 3–6 years of customer success, account management, or client-facing SaaS experience.
• Proven ability to manage renewals and expansion pipelines; familiarity with NRR, GRR, and churn metrics.
• Experience with CS platforms (Gainsight, ChurnZero, Totango) and Salesforce.
• Strong business acumen and ability to present to executives.
• Excellent written and verbal communication and presentation skills.
• Bachelor's degree in business, communications, or related field, or equivalent practical experience.
• Bonus: API/integration experience or SQL/BI tooling for customer reporting.

Responsabilidades

• Own a portfolio of 30–50 accounts from onboarding to renewal.
• Drive product adoption via onboarding programs, QBRs, and success plans.
• Monitor health using usage data and feedback; manage risk with mitigation playbooks.
• Forecast renewal risk and expansion pipeline in Salesforce with 90+ day accuracy.
• Identify expansion opportunities and hand off upsell paths to AEs.
• Represent the voice of the customer to product/engineering.
• Develop references, case studies, and advocates for marketing and sales.

Conocimientos

Executive QBRs

Communication

Account stewardship

Educación

Bachelor's degree in business, communications, or related field

Herramientas

Gainsight

ChurnZero

Totango

Salesforce

Descripción del empleo

Evlo AI is seeking a customer-success professional to own post-sale relationships for a B2B SaaS platform serving mid-market and enterprise customers. You will lead onboarding, adoption, renewals, and expansion while directly influencing net revenue retention.

You will manage a portfolio of 30–50 accounts, drive product adoption through structured onboarding, QBRs, and success plans, and work closely with account executives on upsell opportunities.