Enterprise CSM: Strategic Growth & Retention

Alert Media, Inc.; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Bonus program

Flexible leave policies

Health benefits

401K with company match

Job summary

AlertMedia is seeking a Customer Success Manager to partner with our enterprise customers in the United States. You will drive adoption, retention, and expansion by building trusted relationships and strategic plans.

You will conduct Quarterly Business Reviews, evaluate risk, and collaborate with teams to communicate value and recommendations. 3+ years in CSM with Salesforce and Excel proficiency required; Gainsight a plus.

Qualifications

• 3+ years of experience as a Customer Success Manager.
• 1-2+ years supporting Enterprise customers in a CSM role.
• Proficiency in Salesforce and Excel; Gainsight a plus.

Responsibilities

• Build strong relationships with enterprise customers.
• Evaluate risk and proactively drive retention.
• Conduct effective Quarterly Business Reviews to highlight realized value and communicate recommendations.

Job description

AlertMedia is seeking a Customer Success Manager to partner with our enterprise customers in the United States. You will drive adoption, retention, and expansion by building trusted relationships and strategic plans.

You will conduct Quarterly Business Reviews, evaluate risk, and collaborate with teams to communicate value and recommendations. 3+ years in CSM with Salesforce and Excel proficiency required; Gainsight a plus.