Enterprise CSM: Construction SaaS, Executive Growth

Attentive.ai; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Beam AI is seeking an Enterprise Customer Success Manager to own 15–25 strategic enterprise accounts, representing $1.5–$2M in ARR. You will drive retention and expansion while engaging with directors, VPs, and C-suite executives in the construction sector.

This highly strategic individual contributor role blends relationship management, onboarding leadership, and cross-functional planning with Sales and Product. Expect 40–50% travel across the U.S. for QBRs, deployments, and industry events.

Qualifications

• 5–7+ years of Customer Success, Account Management, or related experience in SaaS.
• Strong background in construction; MEP experience preferred.
• Proven track record managing enterprise accounts with retention, renewals, and upsells.
• Comfort engaging with directors, VPs, and C-suite executives in enterprise organizations.

Responsibilities

• Own 15–25 enterprise accounts and drive adoption, renewals, and expansion.
• Lead Quarterly Business Reviews (QBRs) with executive stakeholders and provide ROI insights.
• Identify upsell opportunities and lead expansion strategies with Sales and Product teams.
• Collaborate with Sales and Product to represent the voice of the customer and influence roadmap.
• Travel 40–50% for on-site visits, QBRs, and industry events in the US (Canada/offshore as needed).

Skills

Enterprise SaaS

Construction industry

Executive stakeholder management

Account management

Data-driven insights

Job description

Beam AI is seeking an Enterprise Customer Success Manager to own 15–25 strategic enterprise accounts, representing $1.5–$2M in ARR. You will drive retention and expansion while engaging with directors, VPs, and C-suite executives in the construction sector.

This highly strategic individual contributor role blends relationship management, onboarding leadership, and cross-functional planning with Sales and Product. Expect 40–50% travel across the U.S. for QBRs, deployments, and industry events.