Enterprise CSM: AI-Powered Growth & Adoption

Social Leverage LLC; United States; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Stock options

Health, dental, and vision insurance

401(k) employer match

Unlimited PTO

Annual in-person team offsite

Unlimited book budget

Monthly Wellness Days

Job summary

beehiiv is a fast-growing creator platform seeking a Customer Success Manager to manage enterprise accounts and guide adoption, satisfaction, and retention. You will onboard new clients, act as the primary contact for escalations, and work with Sales, Product, and Support to drive strategic value.

The role emphasizes AI-driven workflows and ownership of scalable processes. Based in the United States with flexibility to align time zones, you’ll partner with business leaders to map beehiiv’s

Qualifications

• 2+ years in Customer Success, Account Management, or another client-facing role.
• Strong communication, listening, writing, and time management skills.
• Ability to problem-solve and resolve client issues quickly and efficiently.
• Organized and reliable: able to work independently with little direction when necessary.
• Genuine excitement about scaling a growing platform.
• An ownership mentality.
• Experience in the email/newsletter space is a plus.
• Hands-on experience using AI tools to streamline work (e.g., building workflows, dashboards, analyses).
• Track record of taking on projects beyond core responsibilities.

Responsibilities

• Manage a portfolio of enterprise customer accounts to foster long-term partnerships.
• Onboard new enterprise customers to ensure they are set up for success.
• Act as the main point of contact for escalations and provide timely resolutions.
• Understand customers’ businesses and goals and offer strategic insights to drive satisfaction and retention.
• Deliver Quarterly Business Reviews to drive product adoption and customer satisfaction.
• Collaborate with Sales, Marketing, Product, and Support on cross-functional initiatives.
• Own team-wide initiatives that enable scale, such as playbooks and enablement.
• Create and share AI-powered workflows and tools to improve team effectiveness.

Skills

Customer Success

Account Management

Client-facing

Communication

Problem-solving

Time management

AI tools

Workflow automation

Ownership mentality

Tools

Claude

ChatGPT

Automation platforms

Job description

beehiiv is a fast-growing creator platform seeking a Customer Success Manager to manage enterprise accounts and guide adoption, satisfaction, and retention. You will onboard new clients, act as the primary contact for escalations, and work with Sales, Product, and Support to drive strategic value.

The role emphasizes AI-driven workflows and ownership of scalable processes. Based in the United States with flexibility to align time zones, you’ll partner with business leaders to map beehiiv’s