Enterprise CS Manager — AI-Driven Legal Tech Adoption

present of AI; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Present of AI is seeking an Enterprise Customer Success Manager in New York to own relationships with large accounts, drive adoption of AI-powered contract review, and oversee renewals. You’ll guide onboarding and training, ensuring value realization for legal and enterprise customers, while translating needs into effective product usage.

The role sits at the boundary of customer success and legal tech, using AI insights to automate routine check-ins while maintaining high touch conversations.

Qualifications

• Experience guiding legal or enterprise customers through onboarding, training, and ongoing support.
• Ability to translate customer needs into product usage and playbooks for enterprise contracts.
• Familiarity with contract workflows and legal tech concepts.

Responsibilities

• Own relationships with large enterprise accounts and drive renewals.
• Guide onboarding and training to ensure value realization for legal and enterprise customers.
• Collaborate with product, sales, and services to scale adoption and measure success.

Skills

Enterprise account management

Legal tech familiarity

Onboarding and training

Contract workflow knowledge

Tools

AI contract review tools

Job description

Present of AI is seeking an Enterprise Customer Success Manager in New York to own relationships with large accounts, drive adoption of AI-powered contract review, and oversee renewals. You’ll guide onboarding and training, ensuring value realization for legal and enterprise customers, while translating needs into effective product usage.

The role sits at the boundary of customer success and legal tech, using AI insights to automate routine check-ins while maintaining high touch conversations.