Enterprise Customer Success Manager - AI-Driven Legal Tech

Harvey; United States; On-site; USD 85,000 - 128,000; Full time

Benefits offered by this job

Health Coverage

Family & Fertility Support

Retirement & Security

Paid Leave

Wellness & Perks

Professional Development

Remote Work Allowance

Job summary

United States Digital Space LLC in Sydney is seeking an Enterprise Customer Success Manager to guide top APAC accounts through implementation and value realization of our AI-powered platform.

Based in our Sydney office, you will own strategic relationships, drive adoption of LLM-enabled workflows, and help scale playbooks across large law firms and enterprises while collaborating with Sales and Product for ongoing renewal and expansion.

Qualifications

• Experience in Enterprise SaaS, legal or top-tier management consulting managing large technology projects.
• Excellent communication and strategic planning with ability to influence stakeholders.
• Results-driven with ability to prioritise demanding customers and tasks.
• Consultative engagement, enterprise account management, executive stakeholder engagement, and customer journey mapping.

Responsibilities

• Lead strategic implementation to integrate AI solutions into client workflows across large enterprise and law firm accounts.
• Own client relationships as primary contact with prescriptive, consultative approach.
• Drive enablement and product evangelism to encourage adoption of AI/LLM tools.
• Manage success metrics and customer health using adoption, utilisation, and KPI data for renewals and expansion.
• Grow and retain revenue by renewing and expanding accounts in collaboration with Sales.
• Close the feedback loop by relaying client insights to Product and GTM teams.

Skills

Enterprise SaaS experience

Executive stakeholder engagement

Consultative communication

Data-driven KPI tracking

CS platforms (Salesforce)

Tools

Salesforce

Catalyst

Job description

United States Digital Space LLC in Sydney is seeking an Enterprise Customer Success Manager to guide top APAC accounts through implementation and value realization of our AI-powered platform.

Based in our Sydney office, you will own strategic relationships, drive adoption of LLM-enabled workflows, and help scale playbooks across large law firms and enterprises while collaborating with Sales and Product for ongoing renewal and expansion.