Strategic Enterprise CSM for Legal AI

Theo Ai; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

20 days of paid time off

Hybrid schedule (SF office on Wed)

Job summary

Theo Ai is seeking an Enterprise Customer Success Lead to partner with litigators using our AI tools, guiding adoption and maximizing value from our products. You will work across Product, Engineering, Design, Legal Ops, and Go-to-Market with significant ownership from day one, reporting to the Head of Legal Product.

Your success hinges on understanding litigation workflows, building trusted relationships, and shaping products that solve lawyers' biggest challenges.

Qualifications

• J.D., LLM, or equivalent law degree.
• 1–3+ years of experience in account management, customer success, legal consulting, or other enterprise-facing roles.

Responsibilities

• Own a portfolio of enterprise legal accounts, renewals, and growth.
• Partner with legal teams to understand workflows and guide product adoption.
• Identify opportunities to expand relationships across users and matters while ensuring successful outcomes.
• Run renewals end to end, including scoping and contract conversations with leadership.
• Build trusted relationships with attorneys and legal operations professionals as the go-to advisor for Theo AI.
• Lead account reviews and success planning, monitor customer health, address risks early.
• Translate customer feedback into actionable product roadmap insights.

Skills

Litigation background

Account management

Customer success

Communication skills

Collaboration

Education

J.D., LLM, or equivalent law degree

Tools

CRM software

Westlaw

Lexis

PACER

Job description

Theo Ai is seeking an Enterprise Customer Success Lead to partner with litigators using our AI tools, guiding adoption and maximizing value from our products. You will work across Product, Engineering, Design, Legal Ops, and Go-to-Market with significant ownership from day one, reporting to the Head of Legal Product.

Your success hinges on understanding litigation workflows, building trusted relationships, and shaping products that solve lawyers' biggest challenges.