NYC-Based Enterprise CS Manager, AI Platform

getbasis.ai; New York (NY); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health & Wellness

Unlimited PTO

In-Office Perks

401(k)

Job summary

Basis is expanding its enterprise Customer Success function in NYC. You will own a portfolio of enterprise accounts, drive adoption, expansion and renewal, and partner with sales and deployment teams to ensure a seamless handoff from onboarding through renewal.

The role requires 3–5 years in enterprise CS or AM, a track record of managing six- to seven-figure portfolios, and a bias for action. You will enjoy in‑office work, competitive benefits, and opportunities to shape a fast‑growing AI

Qualifications

• 3-5 years of experience owning enterprise customer relationships in a CS or account management role.
• Direct ownership of a renewal and expansion number against a portfolio of six- and seven-figure enterprise accounts.
• Track record of driving adoption and retention across complex, multi-stakeholder accounts.
• Energized by running a customer call and owning the outcome.

Responsibilities

• Own a portfolio of enterprise accounts: drive adoption, expansion, and renewal
• Run the customer relationship end to end, from onboarding through renewal
• Contribute to the CS operating model: account health metrics, handoff playbooks, and renewal processes
• Partner with the Deployed Intelligence team on the handoff from deployment to long-term customer ownership
• Partner with Account Executives on QBRs, expansion opportunities, and ARR growth

Skills

Enterprise account management

Renewals and expansions

Customer relationship management

Strategic thinking

Tools

Salesforce

Gainsight

Job description

Basis is expanding its enterprise Customer Success function in NYC. You will own a portfolio of enterprise accounts, drive adoption, expansion and renewal, and partner with sales and deployment teams to ensure a seamless handoff from onboarding through renewal.

The role requires 3–5 years in enterprise CS or AM, a track record of managing six- to seven-figure portfolios, and a bias for action. You will enjoy in‑office work, competitive benefits, and opportunities to shape a fast‑growing AI