Enterprise Customer Success Manager

present of AI; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Present of AI is seeking an Enterprise Customer Success Manager in New York to own relationships with large accounts, drive adoption of AI-powered contract review, and oversee renewals. You’ll guide onboarding and training, ensuring value realization for legal and enterprise customers, while translating needs into effective product usage.

The role sits at the boundary of customer success and legal tech, using AI insights to automate routine check-ins while maintaining high touch conversations.

Qualifications

• Experience guiding legal or enterprise customers through onboarding, training, and ongoing support.
• Ability to translate customer needs into product usage and playbooks for enterprise contracts.
• Familiarity with contract workflows and legal tech concepts.

Responsibilities

• Own relationships with large enterprise accounts and drive renewals.
• Guide onboarding and training to ensure value realization for legal and enterprise customers.
• Collaborate with product, sales, and services to scale adoption and measure success.

Skills

Enterprise account management

Legal tech familiarity

Onboarding and training

Contract workflow knowledge

Tools

AI contract review tools

Job description

An Enterprise Customer Success Manager typically owns relationships with large accounts, helping them adopt software, see value, and renew. A strong candidate brings experience guiding legal or enterprise customers through onboarding, training, and ongoing support. For a company that redlines contracts against a playbook, the role likely requires understanding how in house legal teams work and how to translate their needs into product use.

How it fits the AI era

AI changes customer success by automating routine check ins, usage tracking, and basic troubleshooting, freeing time for strategic conversations. The human parts that remain are building trust, reading a room, and helping a legal team rethink its contract process. This role sits at that boundary, using AI insights while guiding people through change.

How it builds AI experience

Working here would build hands on experience with AI contract review tools and how legal teams adopt them. A candidate can strengthen this by learning common legal tech workflows, prompt basics, and how to measure adoption of AI features. That experience is increasingly valuable as more legal work becomes AI assisted.

Worth showing

• Enterprise account management
• Legal tech familiarity
• Onboarding and training
• Contract workflow knowledge

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Ivo

AI contract review for in-house legal teams: it redlines contracts against a company's own playbook and answers questions about past agreements.