Enterprise Cloud TAM — Strategic Technical Advisor

Amazon; Palo Alto (CA); On-site; USD 151,000 - 204,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Palo Alto is seeking a Technical Account Manager for AWS Enterprise Support to act as the principal technical advisor to customers, helping design, operate, and secure their cloud environments.

You will work with AWS engineers to resolve issues, craft strategies, and drive adoption of services like EC2, S3, DynamoDB, and RDS. Travel ~10% is expected as part of customer engagement.

Qualifications

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting for compute/storage/networking/DBs/DevOps/big data in a distributed systems environment.
• Bachelor's degree

Responsibilities

• Act as principal technical advisor to customers and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises.
• Collaborate with engineers and service teams to see issues through to resolution.
• Help plan and build solutions using AWS best practices and drive adoption of AWS services.

Skills

Technical account management

Cloud engineering

Customer-facing communication

Education

Bachelor's degree

Job description

Amazon in Palo Alto is seeking a Technical Account Manager for AWS Enterprise Support to act as the principal technical advisor to customers, helping design, operate, and secure their cloud environments.

You will work with AWS engineers to resolve issues, craft strategies, and drive adoption of services like EC2, S3, DynamoDB, and RDS. Travel ~10% is expected as part of customer engagement.