Enterprise Cloud Support Lead

Amazon; Austin (TX); On-site; USD 169,000 - 229,000; Full time

Benefits offered by this job

Health insurance

RSUs

Paid time off

Parental leave

401(k) matching

Job summary

Amazon Web Services (AWS) is seeking an Enterprise Support Manager to lead teams delivering end-to-end support for customers, from systems to applications. The role emphasizes problem solving, cross-functional collaboration, and travel up to 25% for pivotal engagements.

Ideal candidates have 5+ years in senior customer engagement, enterprise software background, and proven technical leadership. This on-site Austin, TX-based position offers a path to impact across AWS services and customer

Qualifications

• 5+ years of direct customer engagement, including executive-level interactions.
• Experience with enterprise software companies.
• Bachelor's degree in Information Science, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or a related field.
• 5+ years of technical team management experience.

Responsibilities

• Lead teams responsible for building or managing full application stacks.
• Resolve complex customer issues and drive service improvements.
• Collaborate with cross-functional teams across AWS services.

Skills

Customer engagement

Enterprise software experience

Leadership

Education

Bachelor's degree (Information Science/IT/CS/CE/EE)

Job description

Amazon Web Services (AWS) is seeking an Enterprise Support Manager to lead teams delivering end-to-end support for customers, from systems to applications. The role emphasizes problem solving, cross-functional collaboration, and travel up to 25% for pivotal engagements.

Ideal candidates have 5+ years in senior customer engagement, enterprise software background, and proven technical leadership. This on-site Austin, TX-based position offers a path to impact across AWS services and customer