Cloud Enterprise Support Manager

Amazon; Atlanta (GA); On-site; USD 169,000 - 229,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services (AWS) is seeking an Enterprise Support Manager to lead a team of Technical Account Managers and drive customer success for enterprise clients. You will engage with senior executives, guide cloud adoption, and coordinate with AWS engineers to resolve issues and design resilient deployments.

The role emphasizes leadership, cross-functional collaboration, and strategic input to product roadmaps. Travel up to 25% is required and AWS values diverse experiences.

Qualifications

• 5+ years of direct customer engagement, including senior executives (VP/C-suite)
• Experience in managing technical teams
• Experience with enterprise software companies
• Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or related field

Responsibilities

• Champion and advocate for customers within AWS
• Develop and lead a team of Technical Account Managers
• Participate in deep architectural discussions for cloud solutions
• Help customers define IT and business processes for cloud deployments
• Engage with Directors and C-level executives to translate needs into plans
• Influence the product roadmap with AWS leadership
• Drive proactive risk mitigation through runbooks and incident response
• Provide reviews of service disruptions and pre-launch planning

Skills

Customer engagement

Technical team management

Executive communication

Cloud/AWS experience

Enterprise software knowledge

Education

Bachelor’s degree in Information Science / IT / CS / Engineering

Tools

AWS services

Systems administration

Networking

Job description

Amazon Web Services (AWS) is seeking an Enterprise Support Manager to lead a team of Technical Account Managers and drive customer success for enterprise clients. You will engage with senior executives, guide cloud adoption, and coordinate with AWS engineers to resolve issues and design resilient deployments.

The role emphasizes leadership, cross-functional collaboration, and strategic input to product roadmaps. Travel up to 25% is required and AWS values diverse experiences.