Enterprise Cloud Security Support Engineer

Verkada; San Mateo (CA); On-site; USD 66,124 - 74,390; Full time

Benefits offered by this job

100% healthcare premium coverage for employee

Paid parental leave

Wellness benefits

Professional development stipend

Commuter benefits

Healthy lunches provided daily

Job summary

A leading security technology firm located in San Mateo seeks Technical Support Engineers to assist enterprise customers with Verkada's cloud-managed security products. This role involves troubleshooting complex technical issues, collaborating with engineering teams, and educating customers on product use. Candidates should possess a relevant degree and strong problem-solving abilities. This is an on-site position requiring work 5 days a week. Competitive hourly pay and extensive employee benefits are offered.

Qualifications

• Bachelor's or Master's degree in Networking, IT, or related discipline.
• Ability to communicate complex technical concepts effectively.
• Demonstrated problem-solving skills and attention to detail.

Responsibilities

• Troubleshoot full-stack issues across the Verkada platform.
• Collaborate with Engineering and Product teams.
• Write knowledge base articles and technical documentation.

Skills

Technical troubleshooting

Customer communication

Problem-solving

Teamwork

Education

Bachelor's or Master's degree in Networking or related field

Tools

Python

Linux

Job description

A leading security technology firm located in San Mateo seeks Technical Support Engineers to assist enterprise customers with Verkada's cloud-managed security products. This role involves troubleshooting complex technical issues, collaborating with engineering teams, and educating customers on product use. Candidates should possess a relevant degree and strong problem-solving abilities. This is an on-site position requiring work 5 days a week. Competitive hourly pay and extensive employee benefits are offered.